These terms are an agreement between you and ReplySathi (“ReplySathi”, “we”) for using the ReplySathi website and service. By creating an account or using the service, you agree to them. If you use ReplySathi for a business, you confirm you are allowed to accept these terms for it.
The service
ReplySathi connects to your WhatsApp Business and Instagram accounts through Meta’s official APIs, answers your customers’ messages using AI and the business data you provide, and gives your team an inbox to review and take over conversations. Features and limits depend on your plan, shown on the pricing page.
Your account
- You must be at least 18 and use ReplySathi for a lawful business.
- Keep your sign-in email or phone secure. You are responsible for what happens in your account, including actions by team members you invite.
- Give accurate business details. We may ask you to verify them.
Your data and your customers
- You own your business data and your customers’ conversations. You give us permission to use them only to provide the service.
- You are responsible for having a lawful basis to message your customers, for the accuracy of your prices, stock and policies, and for honouring orders and bookings your team confirms.
- Our privacy policy explains how we handle personal data.
AI replies
The AI answers from the data you provide and checks replies before sending, but it can still make mistakes. Review your data regularly, use the inbox to check conversations, and set topics that must always go to a person. Orders and bookings noted by the AI are requests until your team confirms them. We are not responsible for losses caused by incorrect or outdated data you provided.
Acceptable use
You agree not to use ReplySathi to:
- send spam, unsolicited bulk messages, or messages to people who have not contacted you or opted in;
- sell or promote anything prohibited by law or by Meta’s Commerce Policy and WhatsApp Business Policy;
- collect card numbers, passwords or government ID numbers through chat;
- mislead customers about who they are talking to, or attempt to break, overload or reverse-engineer the service.
Meta may restrict your WhatsApp or Instagram account under its own policies. We cannot override those decisions.
Plans and payment
- Paid plans are billed monthly in advance through Razorpay and renew automatically until cancelled. Prices are shown before GST, which is added where applicable.
- If you go over your monthly AI reply limit, the AI stops and new chats wait in your inbox for your team, until you add replies or your plan renews. Keyword auto-replies keep working.
- Refunds and cancellations follow our refund and cancellation policy.
- We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal.
Suspension and closing an account
You can close your account at any time. We may suspend or close an account that breaks these terms, does not pay, or puts the service or other users at risk. We will give notice where we reasonably can. After closing, your data is handled as described in the privacy policy.
Availability
We work to keep ReplySathi available at all times, but it depends on Meta, OpenAI and other providers. Short interruptions can happen, and we do not guarantee uninterrupted service.
Our intellectual property
The ReplySathi software, design and brand belong to us. You get a non-exclusive right to use the service during your subscription.
Liability
To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses such as lost profits or lost sales.
Indemnity
You agree to cover our reasonable costs if a claim is made against us because of your content, your business, or your breach of these terms.
Law and disputes
These terms are governed by the laws of India. Disputes will be handled by the courts with jurisdiction over our registered office in Bihar. We will try to resolve any issue with you informally first.
Changes
We may update these terms. If a change is significant, we will tell account owners by email at least 15 days before it applies.
Contact
Questions about these terms? use our contact form.