If you run a business on ReplySathi
- To delete one customer’s data: open the contact in your dashboard and choose delete. Their conversations and saved details are removed.
- To disconnect WhatsApp or Instagram: go to Channels and choose disconnect. The access token is deleted at once.
- To delete your whole account: as the owner, go to Settings and delete the organization, or contact us. Everything is removed within 30 days, except billing records we must keep for tax law.
If you messaged a business that uses ReplySathi
Your messages belong to the business you contacted. You can ask that business to delete them, or contact us directly and we will remove your conversations from that business’s account within 30 days, after confirming the request comes from you.
If you used Facebook or Instagram login with ReplySathi
- Open Instagram (or Facebook) and go to Settings, then Apps and websites.
- Find ReplySathi and choose Remove.
- Meta tells us automatically. We disconnect the account and delete its access token at once, and remove the messages received through it within 30 days. You get a confirmation code.
Contact
To ask for deletion or check on a request, use our contact form. See our privacy policy for what we store and why.